The Oti Regional Coordinating Council, under the Ghana Secondary Cities Support Program (GSCSP), on Wednesday, May 8, 2025, organized a one-day training workshop for Heads and Officers of the Client Service Unit (CSU) on the newly developed Local Government Service (LGS) Client Service Unit Operation Manual.
In his opening address, the Chief Director, Rev. Harry Nii Kwatei Owoo, warmly welcomed all participants and emphasized the importance of the workshop. He recalled that in 2023, the Local Government Service developed a Client Service Manual and trained selected Client Service Officers across the country. However, recognizing the evolving demands of public sector service delivery, there was a need to retrain and enhance the capacity of CSU officers to perform effectively.Read More
Rev. Owoo noted that the Client Service Unit is now a recognized professional class within the Local Government Service structure, and individuals within the unit can rise through the ranks up to the position of Chief Director. He encouraged participants to remain proactive, professional, and committed to their roles, emphasizing that they serve as the first point of contact for the public and, therefore, play a vital role in shaping the image of their institutions.
The workshop was structured into 11 modules. Mr. Prince Latif Oyekunle, Assistant Director I and Head of the Central Administrative Unit, facilitated Modules 1 through to 6, which covered the Introduction, Decentralization, Client Service Management, Operational Structure & Job Description, Electronic Complaint Handling, and Compliance Monitoring. Madam Janet Sambo, Head of the Human Resource Management Unit, led participants through Modules 7 to 11. These included Procedures for Handling Visitors, Enquiries, Complaints, and Feedback, and concluded with a Wrap-Up session. Together, the facilitators delivered a comprehensive training session that addressed both policy frameworks and practical procedures to enhance client service delivery across the Local Government Service.
he day concluded with closing remarks from Rev. Harry Nii Kwatei Owoo, who expressed his appreciation for the active participation of attendees and the efforts of the facilitators. He challenged all officers to return to their respective institutions as agents of change, fully equipped to make a meaningful impact. He reminded them that positive transformation begins with individual commitment and excellence at the point of service.
The workshop reaffirmed the Oti RCCβs commitment to strengthening service delivery, with a strong focus on the quality of interactions between public institutions and citizens. It is expected that the trained officers will return better equipped to serve with excellence, professionalism,Β andΒ efficiency.
